Some users may have problems accessing files. If this is
you please read this page. Most users are able to easily fix
this problem.
This is most likely your
Browser.
There is no restricted access or any limit to the number
of users accessing files at any one time. All files should
be available to all people at all times! No files are Express
Members only.
If you are getting a 0kb file
or get a message to go up one level please empty your browser
cache and restart your browser. This should fix the problem.
If you are an Express Member
and are having any problems please do the same as above -
empty cache and restart your browser.
From the feedback we receive it seems some of the problems
experienced have been due to the following reasons:
Web Browser.
If using a late edition Internet Explorer your settings
may be blocking access. The easiest way to cure this is
to try using Firefox. Always allow Simviation pop ups (you
download with a pop up box) & if prompted 'allow' anything
from Simviation -
Firewalls. Take a
look at your Firewall settings. In Zone Alarm ensure 'Program
Control' is OFF. If you are in doubt - turn the firewall
off & try to connect. This will confirm the problem.
Some firewall allow you to add 'safe sites' - or try changing
some settings. There is no need to have your protection
disabled. If you need an IP address, our main file server
is 63.217.28.218
Download Managers.
Download managers will try to make multiple connections
to a file. This will be rejected by our server as connections
are limited to 2 consecutive connections per user. If you
are using a download manager change settings to a minimal
connection (if possible) or use GetRight
The Opera browser.
the Opera browser is returning a 'File not found' result
on clicking files. This does not happen using Internet Explorer
or Firefox & we wait to see if a new version of Opera
may fix this.
Meanwhile, for those wishing to avoid Internet Explorer
- the Firefox browser works fine - Firefox is
a great browser & is available here
Proxy Servers. If
you are using a proxy server we cannot guarantee connection
(you will know if you are using a proxy server)
ISP. It may be your
ISP or your own system. You can try running a 'tracert'
to watch your system try to connect to our server. Go to
Start - Run (or Start - All Programs - Accessories
- Command Prompt) & type 'tracert www.simviation.com'
Watch that happens. Any time outs or '*'s indictate where,
along the traffic route, there is a problem.
Reboot.
Often a simple thing like rebooting will reset things &
remove the block that caused the problem.
FTP Log-in Prompt or Box?
The free site is limited to 2 connections per user. If
you attempt to make multiple downloads you may be asked
to log in. To avoid this, stick to downloading one file
at a time.
Overall the vast majority of our users can use the system
without problems. As always we work to make this site as user
friendly as we can.
As always we want you to enjoy the Simviation website.
There is a limit of 30KBPS download speed for the free site
(no restrictions for Members).
If you are experiencing problems other than those mentioned
above please contact Support.
